HB 294 -- Consumer Protections for Long-Distance Telephone
Service Subscribers

Sponsor:  Smith

This bill requires, as of January 1, 2002, that every long-
distance telecommunications service company provide, on its
customer service or information telephone number, an option to
cancel service and to receive confirmation of the cancellation.
Upon cancellation notification, the company will immediately
disconnect the service and notify the local telecommunications
service company not to route long distance calls to that long--
distance service company for that customer.  Once notified, the
local telecommunications service company will not route long--
distance calls to that long-distance carrier for that customer.

The bill also requires that for any long-distance call initiated
in Missouri using calling cards, credit cards, pay telephone
calls, or services using telephone numbers connecting the
consumer to another long-distance company or other entity, the
consumer will be informed, by either a live operator or
automated system, of the default long-distance
telecommunications company for the call, the rate the consumer
will be charged for the call, and any fixed-rate connection or
other service charges associated with the call.

The Public Service Commission is authorized to make rules for
the enforcement of the bill's provisions.

Missouri House of Representatives
Last Updated November 26, 2001 at 11:43 am